Service Desk
For any enquiries that sit outside of the REC, you may want to contact these helpdesks
Not sure which helpdesk to use?
Common Question | Helpdesk to Contact |
I want to become a Gas Enquiry Service / Electricity Enquiry Service user | REC Service Desk |
I can’t access the REC Portal or need to change my permissions | REC Service Desk |
The Gas Enquiry Service is not working | Xoserve |
The Electricity Enquiry Service is not working | C&C Group Support Helpdesk |
I am sending messages through the CSS and not getting a response | Switching Service Desk |
I can’t upload information to the REC Portal | REC Service Desk |
When is the next Change Panel | REC Service Desk |
I want to discuss my REC invoice | RECCo |
How do I raise a Change Proposal | REC Service Desk |
The REL address on the Enquiry Service is wrong | Switching Service Desk |
The portfolio information on the Electricity Enquiry Service /Gas Enquiry Service is wrong | REC Service Desk |
What reporting obligations do I have | REC Service Desk |
I have a query about EMAR | REC Service Desk |
I want to access Green Deal data | REC Service Desk |
I am not a CSS User but want to access the Switching Portal | Switching Service Desk |
I need help on a CSS process | Switching Service Desk |
I need help to understand a REC Schedule | REC Service Desk |
I want to find out who sits on a committee | REC Service Desk |
I need to query REL data | Switching Service Desk |
I am getting a data validation error in response to a message on the CSS | Switching Service Desk |
How do I respond to a REC Change Impact Assessment or Consultation | REC Service Desk |
I want to add additional REC Portal users | REC Service Desk |
I want to add additional users to the CSS Portal | Switching Service Desk |
The data on my CSS provided report is incorrect | Switching Service Desk |
I am getting an error when requesting a CSS Security Certificate | Switching Service Desk |
I want to understand my obligations | REC Service Desk |
What do I need to do to get access to a REC Service | REC Service Desk |
What is SDES and SDEP | REC Service Desk |
I’m having an issue with SDEP | REC Service Desk |
I want to report Electricity Theft | Stay Energy Safe or 0800 023 2777 |
I can’t access the Green Deal Central Charge Database | REC Service Desk |
How do I set up a new MAU on the Electricity Enquiry Service / Gas Enquiry Service | REC Service Desk |
I am a premise owner and I wish to contact a SIP | REC Service Desk |
I need to inform the EES Service Provider about a high-impact task I'm handling for our organisation, such as a migration activity | C&C Group Support Helpdesk |
I need to inform the GES Service Provider about a high-impact task I'm handling for our organisation, such as a migration activity | Xoserve |
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